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I run release operations for two product lines at Northline Software, including the handoff from a signed contract to a working account.
Unowned launch items slip, blocked work sits unnamed, and the Monday number drifts off the database.
I put the checklist, the owner, and the query in one place, then I count the misses.
Three seats. Same job: name the owner, the date, and the number.
Product operations manager
Northline Software
March 2023 – Present · Columbus, Ohio
Two product lines kept two calendars, and launch items with no owner slipped. I put both lines on one release calendar and one checklist in Jira. Missed handoff items fell from 11 a quarter to 2.
Blocked implementation work sat on the board with no name on it. I mark the blocked item in Linear and put the owner in the Monday note. Median days a blocked item sat untouched fell from 9 to 4.
The weekly launch count in the spreadsheet drifted from the operations database. I publish a SQL check through Looker and quote that table in the Monday note. The number the room reads now matches the database.
Sales and support asked for status in side threads. I cut the Monday note to owners, dates, and blockers, on one page. The Tuesday status thread stopped.
Jira
Linear
SQL
Looker
Release trains
Notion
Senior operations associate
Fieldnote Systems
June 2020 – February 2023 · Remote
Signed contracts waited on a kickoff nobody had written down. I ran the kickoff the day the contract closed: owners, dates, and the first month in Notion. Time from signature to a staffed account fell from 18 days to 6.
The account team rebuilt status by asking around on Friday. I sent a recap off the board: done, next, blocked. Open questions carried into Monday dropped by about half.
Three account setups got reinvented every time. I wrote those three playbooks and linked them from the kickoff. New associates stopped chasing the same steps from the same three people.
Notion
Jira
OKRs
SQL
Business operations analyst
Westmill Office Group
August 2018 – May 2020 · Dayton, Ohio
The operations director's weekly volume numbers arrived in a deck nobody could audit. I replaced it with a volume and exception report from the order export. Exceptions named in the report got closed inside the week.
The monthly order export and the invoice export disagreed. I reconciled them and wrote down the three mismatch rules behind most of the gap. Unexplained variance fell under 1% of monthly order dollars.
Opening a regional account lived in one person's head. I wrote the steps, named an owner for each, and left the page where the team already worked. A new region no longer waited on that person being in the office.
SQL
Looker
Spreadsheets
OKRs
B.S., Information Systems, Riverbend State University, 2018.
Featured projects
Case studies from the same work. The write-ups on this demo are placeholders.
One calendar for two product lines
Constraint
Northline shipped two product lines from separate launch lists. Items with no owner went out late or not at all.
Impact
One calendar, one checklist. Missed handoff items fell from 11 a quarter to 2.
Sample write-up. A signed contract is not an account. The account starts when a person owns the first month.
The Monday table
Constraint
The launch count in the spreadsheet did not match the operations database, and the meeting argued about which one to trust.
Impact
A SQL check lands in Looker before the note goes out. The Monday number matches the database. Airflow runs the extract on a schedule so nobody is pasting rows at 8 a.m.
